RETURN POLICY

Policy

Due to the made-to-order nature of our gowns, all sales are final. Each gown is specially ordered from our designers based on customer demand, and as such, we are unable to offer returns, refunds, or exchanges for reasons other than damage or manufacturing defects.

We've chosen this approach not only to sustain our small business, but also to help limit our environmental footprint. By producing only what is needed, we significantly reduce excess inventory, waste, and unnecessary shipping — making every purchase more intentional and sustainable.

We understand how important it is to receive a gown in perfect condition. If your gown arrives damaged or with a defect, please contact us within 2 days of delivery. Include your order number, photos of the issue, and a brief description so we can address it promptly. We proudly stand behind the quality of our products and will work closely with our designers to resolve any issues.

We truly appreciate your understanding and support as this policy allows us to continue offering beautiful, high-quality gowns made just for you — with both care and conscience.

If you have any questions before placing your order, our team is here to help guide you through sizing, styles, and more to ensure your perfect fit and satisfaction. Feel free to email contact@stage9secrets.com and we would be more than happy to assist you.

ORDER CANCELLATION / PRE-ORDERS / DAMAGED ITEMS

CANCEL AN ORDER
In the event you wish to cancel an order / back order / pre-order item, orders may be canceled for a full refund so long as the order has not yet been processed or assigned a tracking number for shipping. If the order has already been processed, customers must wait to receive their product and then proceed with the stated policy for return.

Special Order Items

In the event you wish to cancel a Special Order Item, orders may be canceled for a full refund so long as the order has not yet been processed or started production. Items marked or stated as a special order are final sale items and cannot be returned or exchanged.

Damaged Item
For manufacturing defects or damaged dress, please notify us of the issue contact@stage9secrets within 2 days of you receiving your delivery. If we are not notified past the two days of you receiving the item, it cannot qualify for a return or replacement. You must include a photo of the damage/defect with your email for us to address your concern. In the event you receive a damaged item, we will ship you a replacement of the same dress. If you do not want a replacement, a 118% store credit will be issued.

UNDELIVERABLE / REJECTED DELIVERIES

Our standard processing time is 2-3 business days and 4 days shipping across the U.S.A with our complimentary free shipping option. If an order is undeliverable or rejected for any reason, returning shipments will incur a 25% penalty and issued a store credit.