Start a return by visiting our return portal HERE. Customers must notify us within 4 days from the date your package being marked as delivered. We gladly accept a return of unworn, unwashed, unscented, unmarked, unaltered and undamaged merchandise with all tags intact for an online store credit. We do not provide return labels.
All returns must be made to our location:STAGE 9 SECRETS
91 Rylander Blvd
Unit 7 – 496
Items returned that do not meet the above requirements will not be issued a credit and you will be responsible for return postage back to you. We reserve the right to refuse a returned item if there are any signs of wear, alteration, or damage. While some items ship directly from our designers, all returns and exchanges must be shipped to the return address listed above within 10 days of you requesting a return/ exchange in order to be accepted. We are not liable for any mis-shipped, lost or stolen returning shipments.
If you send back an item that does not qualify for a return OR if we receive a package back from the shipping carrier due to the address provided being undeliverable ( including refusing import fees ), you will be responsible to pay for the second shipping charge and additional fee's may be applicable. When preparing your return items for shipping, you will be asked to kindly provide us with the tracking number of your returning package so that we can easily monitor its status. Once your return has been received and approved, you will be notified by email along with your issued credit. We accept one return per item purchased only.
Please note we do not issue refunds. If you place a separate order for a different size or item BEFORE you receive your store credit, we will not be able to retroactively apply the store credit to a previous order.
Your online credit never expires, so there is never a rush in selecting a new style. Start a return or exchange by visiting our return portal HERE